What to do when the phone number is one-way locked?

When in this situation, users will not be able to make outgoing calls or text messages but can still receive incoming calls and messages. Therefore, customers should not be too worried but need to calmly take steps to restore the service.

According to regulations, users have 60 days from the time they are locked one way to complete the procedure before being subjected to more stringent handling measures.

For customers using Viettel network, this unit recommends that users with one-way lock should prioritize unlocking themselves at home through applications such as My Viettel, Viettel Tammi or VNeID to save travel and waiting time.

In addition, Viettel has adjusted opening hours at transaction points from 7:00 a.m. to 8:00 p.m. throughout the system, and even opens later in industrial parks to serve workers. In particular, Viettel also maintains a hotline to provide home support for the elderly and people with disabilities.

On the VinaPhone network, customers can choose to authenticate online via the My VNPT application or the VNeID application for those who already have a level 2 electronic identity account.

In addition, VinaPhone instructs users to bring their citizen identification card or valid identification documents to VinaPhone or VNPT transaction points nationwide to have support staff check and update information.

This network also confirmed that immediately after completing successful authentication, the subscriber will have the service reopened by the system immediately.

For MobiFone network subscribers, this network operator notes that users should proactively confirm information on the My MobiFone or VNeID application to ensure the most convenient and quickest process.

In case the subscription is not in the owner's name, MobiFone said customers can perform quick authentication on the network's application or go to the nearest MobiFone stores to receive direct guidance from staff.

Users also need to pay special attention to the processing route for unauthenticated subscribers. Specifically, after 60 days from being locked in one direction, if the subscriber has not completed authentication, the service will be locked in both directions.

Only after the next 5 days from the two-way lock, if the customer still does not authenticate information according to regulations, the network operator will officially terminate the service contract and recall the subscription number to the digital warehouse.

Therefore, completing verification procedures early is extremely necessary to ensure you maintain contact and ownership of your phone number.