Risk of losing your Zalo account if you do not update your revoked phone number

(Dan Tri) - Network operators are locking SIM cards for subscribers who have not been biometrically authenticated according to regulations from Circular 08.

Zalo will review the account where the registered phone numbers are subject to recall. If the user does not update the new subscription number, the account may be disabled (Photo: CTV).

According to regulations from Circular 08, mobile subscribers who do not complete the authentication of owner information and biometric data will be locked out and their phone numbers will be revoked.

This is to completely eliminate junk SIMs and unauthorized SIMs, thereby minimizing high-tech fraud in cyberspace.

Faced with the fact that many phone numbers are at risk of being recalled, Zalo and Viettel are joining hands towards the goal of improving safety for users of telecommunications services and digital platforms according to the Telecommunications Law.

Specifically, the network operator will continuously update and provide Zalo with a list of revoked mobile subscribers.

On that basis, Zalo conducts a review of all accounts registered with these phone numbers, and proactively sends notifications to support users in converting phone numbers promptly and in accordance with the law.

Zalo's security system will send notifications at the top of the message page for cases on the affected list.

To maintain a smooth connection, users need to pay attention to monitoring notifications and proactively perform authentication according to instructions.

This measure of reviewing and updating phone numbers helps protect your Zalo account from serious risks such as account deactivation, loss of access rights or data appropriation by bad guys when the old phone number is re-issued to the new owner.

At the same time, ensure that the Zalo account operating on the original SIM is always protected and not abused by the new owner.

Statistics as of mid-June from the Department of Telecommunications show that about 18 million subscribers who do not confirm their usage status on the VNeID application will be one-way locked, progressing to two-way locking and number revoked if they continue to comply with regulations.