How should mobile subscribers be one-way locked after June 15?

(Dan Tri) - Since June 15, mobile subscribers who have not completed information authentication through the VNeID application or network carrier applications have been one-way locked, unable to make outgoing calls or send messages.

These are mobile subscribers who have not standardized or re-authenticated information according to Circular 08/2026/TT-BKHCN issued by the Ministry of Science and Technology, effective from April 15.

According to this circular, until June 15, telecommunications businesses will temporarily stop providing outbound telecommunications services (phone calls, sending SMS messages to other subscriber numbers), but will still maintain the ability to receive incoming calls and messages, so customers should not be too worried when their subscription is locked one way.

Statistics as of June 15, Viettel Telecom said it has completed authentication for 93% of subscribers across the network, but there are still millions of subscribers that need authentication. Meanwhile, VinaPhone network representative has had 18 million subscribers complete authentication, but there are still about 3 million subscribers who have not completed the procedure.

Meanwhile, as of 9:00 a.m. on June 15, VinaPhone network has temporarily stopped providing outbound service to nearly 3 million subscribers who are required to authenticate information according to regulations in Circular 08/2026/TT-BKHCN but have not completed the procedure.

To help people restore communication as quickly as possible, network operators have adjusted opening hours at transaction points from 7:00 a.m. to 8:00 p.m., and even open later in industrial areas to serve overtime workers.

According to Circular 08, after 60 days from the time the mobile subscription is one-way locked due to unauthenticated information, the network operator will conduct a two-way lock on that subscription number (blocking both outgoing and receiving calls).

If more than 5 days have elapsed since the time of two-way lock but the user still does not authenticate the subscription information, the service provision contract will be terminated and the mobile subscription number will be recalled to the number store.

To restore service, subscribers need to re-authenticate their information with the network operator or authenticate their phone number through the VNeID application.

Readers can follow these steps:

- Activate the VNeID application on your smartphone, log in to your electronic identification account.

- If a notification dialog box appears with the content "You have document information waiting for integration confirmation. Access the Twitter function to confirm information integration to do so", click the "Access function" button.

If you do not see the notification dialog box appear, you can click on the "Wallet" section from the VNeID application interface, then click on the notification with the content "You have information waiting for integrated confirmation. Access to confirm", enter the PIN code to protect the paper wallet to continue.

In case the message displays "0 information waiting for integration confirmation", it means your mobile phone numbers have not yet been integrated into the VNeID application.

- At the "Twitter confirmation of information integration" interface, click the "Phone number" button. A list of phone numbers waiting to be authenticated and integrated into the VNeID application will appear. From this list, click on the unconfirmed phone numbers, select "Using subscription number" and press the "Twitter confirm" button to authenticate the owner of the mobile phone number.

On the contrary, if you discover a strange phone number or a mobile number that you have not used for a long time, click "Do not use subscription number" and press the "Twitter confirm" button.

Thus, you can authenticate your mobile subscription information through the VNeID application to continue using the service.

In case the phone number is not displayed on the VNeID application, users can follow Dan Tri's instructions here to authenticate mobile subscription information through the carrier's official applications, helping to continue using mobile services.

If you follow the above steps but still cannot unlock your mobile subscription, you can bring your citizen identification card with a chip directly to stores, agents or the network's customer care center for support.

The process of updating and standardizing mobile subscriber information through the application and directly at the network's stores and agents is completely free.