Xiaomi: Durability becomes a new criterion when choosing a mid-range phone
(Dan Tri) - In its plan to refresh its flagship product line in the new cycle, Xiaomi launched the REDMI Note 17 series focusing on durability and after-sales policy, in the context of the mid-range phone market being affected by changes in memory chip prices.
Long life cycle, durability is the core
Facing changes in the components market in 2026, reports have shown that capital equipment life cycles are gradually lengthening. According to research by the Faculty of Management and Technology, Bocconi University, Italy in 2025, the time it takes for users to change phones increases from 2.4 years in 2013 to 3.7 years in 2022.
GSMA (Global Mobile Association) also noted the trend of devices being kept for longer and the growing interest in mobile repair and refurbishment.
Counterpoint Research's report shows that in Southeast Asia, smartphone prices increased by an average of 21% over the same period. The average regional customer pay per device increased to $375. The segment under 150 USD is almost exhausted in terms of supply and purchase volume. This causes customers in Vietnam and neighboring countries to delay upgrading. When a compelling need arises, durability becomes an important factor when considering choice.
Currently, the formula when choosing a smartphone must add the time factor. The equipment ensures durability and long-term stable operation, helping to reduce costs per year of use. Meanwhile, equipment that is initially low-cost, but easily breaks down after a few years, is no longer an economical choice.
The REDMI Note 17 model focuses on its commitment to durability. The company announced that the device still works when dropped from a height of 3m, water and dust resistance reaches the maximum IP69K standard. Model REDMI Note 17 5G received certification from TUV, ensuring 80% capacity after 1,600 charging cycles. The battery on the device uses Hyper Si/C 8,000 mAh technology.
After-sales commitment
Device durability does not just lie in the initial certification parameters. The product has good design and materials to ensure stable operation for many years, limiting incidents that disrupt work and communication. The manufacturer says it is confident in its quality testing and long-term commitment to the device.
Among the group of mid-range smartphones being sold in Vietnam, REDMI Note 17 series has an advantage in the warranty category. REDMI Note 17Pro/Pro Max 5G models have 5 years of free battery replacement if purchased during the month of launch (1 time), 3 years of screen warranty during the product's lifetime (1 time), 2 years of warranty for water damage during the month of launch of sale (1 time), 2 years of warranty for rear camera protection glass or back cover if purchased during the month of launch of sale (1 time), 2 years of standard warranty during the product's lifetime.
These two models only have a domestic warranty, serious errors and are often poorly supported by mobile companies.
The two models REDMI Note 17 and REDMI Note 17 5G have some policies cut, but are still committed to multi-year support. Specifically, owners in Vietnam have 4 years of free battery replacement if purchased during the month of launch (1 time), 2 years of screen warranty during the month of launch (1 time), 2 years of warranty for rear camera protection glass or back cover if purchased during the month of launch (1 time) and 2 years of standard warranty for the product life cycle.
These policies compete within the segment. Xiaomi users can also rest assured that the company's support center network currently reaches 93 locations nationwide.
In fact, the warranty commitment is only to prevent unexpected damage and loss. The device's assurance of component and battery durability and long-term software support from the company are still important factors affecting the experience. With outstanding specifications and after-sales policy from Xiaomi, REDMI Note 17 series becomes worth considering in the mid-range smartphone segment.