Transaction terms

These policies cover direct sales by Minh Spark: digital documents, design/development services and software plans that may lawfully be supplied.

This website does not host independent sellers' storefronts.

The brand and these policies are not evidence of business registration, government approval or software-provider reseller authorization.

Minh Spark is responsible for accurate offers, transaction confirmation, agreed delivery, protecting information within its control, complaints and applicable legal duties.

Customers may review information, request clarification and transaction evidence, receive support, and exercise contractual/statutory cancellation, refund and complaint rights.

Customers must provide accurate information and use lawful payment methods.

Fraud, unauthorized access, malware, misuse of data and intellectual-property infringement are prohibited.

Customers lacking legal capacity need an appropriate legal representative.

Requests or access may be suspended for suspected fraud, violations, lawful authority requests or security incidents.

Reasons and next steps are communicated where legally permitted.

Suspension does not automatically forfeit payments or complaint rights.

For maintenance or discontinued supply, Minh Spark will communicate known effects, reconcile unfinished orders and address outstanding obligations.

Information is provided to competent authorities on a lawful basis.

Review the item/service description, price, duration, technical requirements and policies.

Provide a delivery email and check quantities, totals, method and payment reference before confirming.

Contact support to correct an order or clarify missing information.

For development or plans requiring consultation, scope, schedule, total charges and conditions are agreed by email/electronic document before work.

Retain quotes, confirmations, receipts and relevant correspondence.

An order-created notice does not confirm receipt of funds or delivery.

Processing depends on reconciled payment status and the corresponding supply confirmation.

If agreed supply is unavailable, Minh Spark offers an alternative for approval or a refund.

Customers may request another copy of transaction details by email.

General policies do not replace information that must be disclosed and agreed for each order.

Payment does not waive objections to missing/inaccurate information or unlawful terms.

Document/plan prices appear in their offers; custom services require a quote.

Confirmations/quotes should state currency, total, whether tax is included and additional charges.

Request clarification before paying if details are missing.

Online delivery has no physical shipping fee.

Additional development scope requires approval of its price and scope.

Extra charges or paid renewals require agreement.

Domestic payments generally use VND; PayPal may charge USD as displayed before PayPal approval.

Bank/provider exchange rates and conversion fees may differ from the website's reference rate.

Transaction records may be requested; invoices and taxes follow applicable requirements, without representing that every transaction includes a VAT invoice.

Available checkout methods include bank transfer/VietQR, MoMo, ZaloPay, or PayPal and supported cards.

Follow the details in the website order or confirmed quote.

Bank payments are reconciled against amount/reference; MoMo/ZaloPay may need manual verification.

Missing references, duplicates and amount differences need support review.

Do not pay again merely because a status has not updated.

PayPal may complete the customer's payment while holding the seller's balance.

A seller-side hold does not automatically mean the customer has not paid; Minh Spark checks the transaction.

Pending/reviewed payments follow the provider's outcome.

Customers are not asked to confirm receipt before delivery, use gifts to bypass buyer protection or disclose passwords/OTPs.

Emails/screenshots must be reconciled with transaction records.

For declined, reversed or disputed payments, both parties cooperate with evidence.

Rights to contact PayPal, banks and competent authorities remain available.

Documents are delivered by website/email link after payment confirmation.

Automated links normally follow reconciliation; manual checks can take longer.

Contact support if delivery is missing 24 hours after payment to confirm the issue and remedy.

Paid documents currently allow up to 3 downloads within a 72-hour window starting with the first download attempt.

Reached limits or failed downloads can be reviewed to restore access against the purchase.

Download limits do not remove the right to receive the item.

Software activation deadlines, start/end dates and development milestones must be confirmed separately before purchase.

Instant document delivery does not apply to every plan/service.

Check the file, version, features, duration and access.

Report issues with the order reference/description, without passwords/OTPs.

Inspection does not waive complaint rights.

Online supply is subject to permitted territories.

Country, age, device, operating-system, user or quantity limits must appear in the offer/order.

Delays/unavailable supply are communicated and addressed by an agreed replacement, extension or refund for unprovided supply, subject to law.

Each offer must identify the provider, plan, license method (license key, customer's account or valid seat), term, user/device limits, features and restrictions.

Plans are not presumed unlimited or perpetual.

Supply, transfer or resale requires permission under provider terms and distribution rights.

This website is not automatically an authorized reseller.

If lawful agreed access cannot be supplied, Minh Spark notifies the customer and refunds the corresponding unprovided supply.

Accounts with another person's data, credential sharing contrary to provider terms and bypassing restrictions are not permitted.

Customers control their credentials; support does not require passwords/authentication codes.

Quotas, speed and features depend on the actual plan.

Provider changes do not automatically relieve Minh Spark of its sale commitments; incidents require review and warranty/refund remedies.

Automatic paid renewal requires clear agreement on amount, cycle and cancellation.

Continuous services of at least 3 months or indefinitely require written/electronic contracts; continuation, charges or termination are notified at least 7 working days in advance as applicable by law.

The quote/contract defines requirements, deliverables, milestones, fees, advances, acceptance criteria, deployment environment and each party's content responsibilities.

Additional scope requires written price/timing agreement before work.

Missing inputs or third-party dependencies require communication of their impact and do not automatically authorize extra fees.

Delivery/review follow agreed milestones and criteria.

Silence is not automatically acceptance without lawful agreement; defects within commitments remain subject to warranty/statutory remedies.

Source-code ownership, use/modification rights, transfer timing and excluded components are defined in the contract.

Libraries, open-source components, assets and third-party software retain their own licenses.

Domains, hosting, operations, backups and maintenance are included only when specified.

On termination, completed work is reconciled, entitled deliverables handed over and unprovided work refunded under the lawful agreement.

PDFs require a compatible reader.

AI skills/tools require the environments, versions and dependencies stated in their instructions; check before installation.

Review instructions/source before execution, back up relevant data, protect API keys and grant appropriate permissions.

Do not share credentials through support.

Minh Spark-owned content follows usage rights/licenses stated at purchase; copyrighted content cannot be redistributed without permission.

Open-source rights follow the project's license and are not restricted by this policy.

For undelivered/unactivated orders or unperformed work, email cancellation promptly with the reference.

Minh Spark reconciles first; undisclosed or unlawfully agreed fees/penalties do not apply.

Change-of-mind requests for correctly supplied downloaded files/activated licenses follow conditions disclosed before purchase and usage.

These limits do not defeat remedies for incorrect, faulty or unlicensed supply or statutory cancellation.

Customers may request correction, reissue or replacement for missing/incorrect supply.

Alternatives require agreement and cannot forcibly replace a legally guaranteed remedy.

To terminate, email the reference, scope and requested stop date.

Effective timing follows lawful agreement or law if not agreed.

Continuous-service termination and payment for used portions follow law and lawful agreement.

Confirmation identifies when access ends, data handover and financial reconciliation.

Paid access is not arbitrarily forfeited during review.

Duplicate/excess payments and unprovided supply are refundable; incorrect supply, unremedied defects, invalid activation and contractual/statutory termination are reviewed on their merits.

Download/acceptance does not remove all remedies.

Supplier fault does not automatically permit payment/processing fee deductions.

Cancellation of correctly performed service work is reconciled against actual supply on an explained, lawful basis.

Provide the reference, purchase email, reason and necessary evidence, without full card numbers, passwords/OTPs.

Receipt is acknowledged within 3 working days; ordinary decisions are targeted within 7 working days.

Investigations receive updates without extending statutory deadlines.

Approved refunds are initiated within 7 working days or sooner if legally required, to the original payer/method unless otherwise lawfully agreed.

Bank/PayPal posting times vary; exchange differences/third-party fees are reconciled against actual transactions without a guaranteed converted amount.

Missing/inaccurate mandatory distance-contract information triggers Article 38 rights: termination within 30 days of contracting, payment only for the used portion and refund of the unused portion within 30 days of notice through the original method unless otherwise agreed.

This is not an automatic 30-day change-of-mind right for every order.

Voluntary support is not represented as a product price.

Mistaken, unauthorized or legally refundable payments remain reviewable; no absolute no-refund statement applies.

Documents: file/link support for 6 months from purchase, including verified reissue/correction.

Development: defects in accepted scope are corrected for 30 days after handover unless more favorable terms or longer legal duties apply.

Software: support for committed access/features throughout the plan; separate warranty terms, provider channels and support scope must be in the description/confirmation.

New features, out-of-scope changes or misuse require investigation before a support quote.

Fault is not automatically attributed to customers or third parties.

If correction is unavailable within an agreed reasonable period, replacement, extension or appropriate refund addresses unfulfilled obligations and statutory rights.

Warranty does not replace remedies for nonconforming supply.

Step 1: email buidangminh23@gmail.com or use the contact form with the reference if any, issue, date, necessary evidence and requested remedy.

Telegram/Zalo assist; email supports a retained record.

Step 2: acknowledge within 3 working days, verify and request only necessary information.

Irrelevant sensitive documents are not required.

Step 3: negotiation requests are received and negotiations conducted within 7 working days.

Legally justified refusals are explained in writing.

This is a negotiation deadline, not a guarantee every dispute concludes within 7 days.

Ordinary delivery/reconciliation issues are prioritized within 7 working days.

Complex cases receive reasons, updates and estimates, targeted within 30 days; shorter statutory deadlines prevail.

Outcomes/remedies are confirmed in a retainable form.

Unresolved disputes may be referred to consumer organizations/authorities, mediation, arbitration under valid agreement or a competent court.

Litigation and payment-provider dispute rights are not waived.

Bùi Đăng Minh (Minh Spark) is the contact responsible for website-operation data.

Data-rights contact: buidangminh23@gmail.com; contact details appear in the operator section.

Depending on actions, data includes name, email, telephone, contact address, company, messages, orders, reviewed agreement/terms, version, integrity hash and acceptance timestamp, payment references/status, support history and subscriptions.

Technical data may include IP, logs, paths, referrers, device category and performance.

Bank/PayPal passwords or OTPs are not requested.

Purposes: inquiries, contracting/fulfillment, download/activation, reconciliation/refunds, support/complaints, abuse prevention, reliability, legal obligations and subscribed messages.

Processing requires appropriate purposes/grounds; necessary consent must be requested separately, not inferred from silence.

Marketing is optional and separate from necessary transactional email.

Unsubscribe by email link or the contact address.

Withdrawal does not invalidate earlier lawful processing but applies to future consent-based processing.

Functional recipients/providers: Vercel (hosting/performance), Supabase (storage), Upstash (rate limits/queues), Resend (email), SePay/VietQR and selected banks/wallets (reconciliation), PayPal (payments), Telegram (order operations notifications).

Sharing is limited to necessary functions; authorities receive data on a lawful basis.

Some providers operate outside Vietnam, so data may be processed abroad.

Processing/transfers must meet legal requirements; this policy does not certify completed assessments or transfer formalities.

Payment providers' policies cover data they directly collect.

Browser storage remembers language/cart choices and pending checkout details to resume a session: name, email, order reference, amount and document IDs.

A 24-hour age limit is checked upon subsequent loading; data may remain on the device until that check or until website data is cleared in browser settings.

Clearing browser data does not delete server-side order records.

Display names and messages submitted to the guestbook may become public after moderation.

Do not include secrets or other people's personal information in public submissions.

Analytics records use hashes instead of IPs, but hashing does not make all data anonymous; infrastructure may process IPs/logs for security and operations.

Retention follows purpose: inquiries until completion and related needs end; orders through fulfillment, warranty, disputes and mandatory periods; mailing subscriptions until withdrawal/purpose ends.

Data no longer lawfully needed should be deleted/anonymized; backups follow system cycles and legal duties.

Individuals may request information, access/copies, correction, deletion, restriction/objection, withdrawal, complaints and other legal rights.

Email the request type and enough information to match records; proportionate verification prevents improper disclosure.

Initial response within 2 working days; completion follows request-specific legal deadlines, explaining required retention or inability to comply fully.

Appropriate access controls, sharing limits and system protection are applied without absolute security guarantees.

Incidents are investigated, contained, notified/remedied as required.

Do not send unnecessary secrets or sensitive data.

Listings use categories, editorial ordering and user-selected filters.

Featured selections are not government quality certifications.

External content, open-source projects and articles are not automatically products sold/warranted by Minh Spark.

Sponsorship, advertising or commercial relationships affecting recommendations must be disclosed where relevant.

Other websites have their own terms.

Minh Spark remains responsible for its own transaction information and commitments.

Vietnamese law applies, preserving mandatory consumer rights.

No term excludes all seller liability, permits unilateral dispute decisions or removes lawful complaint/litigation rights.

Descriptions, quotes and lawful specific agreements define each order; inconsistencies should be clarified before purchase.

Terms contrary to mandatory law do not apply; remaining lawful terms stay effective.

The 25 October 2026 update applies to new transactions from publication.

Adverse changes are not imposed retroactively on concluded orders; ongoing-contract changes require a lawful basis or valid agreement.

Vietnamese/English versions improve access; report differences for clarification.

Translation cannot restrict mandatory rights or alter concluded agreements.

Policy publication does not replace ecommerce notification/registration, taxes, licenses/distribution rights, data-protection documentation or actual performance of published procedures.