Online conflicts spread to real life, management agencies were overloaded with letters

Letters denouncing each other skyrocketed due to conflicts on social networks

Sharing at the Conference summarizing the field of electronic information in the first 6 months of the year, Ms. Nguyen Thi Mai Huong, Deputy Director of the Hanoi Department of Culture and Sports, said that conflicts on social networks are one of the difficult issues in current management.

According to Ms. Huong, many conflicts that arise in real life are posted on social networks. On the contrary, many conflicts and controversies from online communication are pushed out into real life.

This fact has led to a sharp increase in complaints against each other.

Meanwhile, the force of civil servants in charge of state management of electronic information is still thin, making the processing of applications a huge pressure.

From this reality, Ms. Mai Huong proposed the need to strengthen decentralization in handling violations in the online environment.

According to her, conflicts that arise leading to letters often originate from real life, or from the online environment and then take place in real life. Therefore, local and grassroots governments are the units closest to the people and have the most favorable conditions to verify and handle violations.

In the coming time, Hanoi will promote decentralization in resolving and handling complaints arising from conflicts or violations detected in the network environment at the grassroots level, especially at the commune and ward level.

Ms. Huong said that the commune and ward levels are the direct levels with authority to sanction administrative violations. This decentralization will contribute to a healthier digital environment and help local authorities directly resolve violations in the network environment more effectively and practically.

There is a lot of violating content on social networks

Also at the conference, Ms. Nguyen Thi Thanh Huyen, Deputy Director of the Department of Radio, Television and Electronic Information, said that in the first 6 months of the year, the work of fighting and preventing malicious information in cyberspace continued to be implemented drastically and effectively.

The response rate to requests to prevent and remove infringing content on cross-border platforms remains at over 94%.

In the past 6 months, TikTok has blocked and removed 440 accounts, 10 audio files, 115,000 videos and 275 violating content.

YouTube has blocked and removed 18 channels with nearly 13,000 videos, with a total of 165 million views; At the same time, 545 violating contents were handled, an increase of more than 2 times compared to the same period in 2025.

Meta has blocked and removed 63 accounts, pages, and groups; At the same time, 2,147 violating contents were handled. For the first time, Meta blocked 17 violating content on Threads in Vietnam.

Twitter Center for handling fake news and bad information in Vietnam in the first 6 months of the year received and processed 1,287 fake news.

In addition, the Department of Radio, Television and Electronic Information revoked 65 licenses to establish social networks of 61 violating organizations and suspended the provision of social network services for 2 businesses.

The Department also issued 4 decisions to sanction violations for an electronic information website and 3 social networks, with a total fine of 185 million VND.